This pharmacy has a positive attitude to receiving comments, suggestions or complaints from people. We wish to offer people an explanation for any concern they have and use feedback constructively to improve the services provided by the pharmacy. The pharmacy complaints and comments procedure aims to:
Provide the fullest possible opportunity for investigation and resolution of a complaint, that satisfies the person while being scrupulously fair to staff.
Ensure prompt response and quick resolution of complaints.
Focus on making improvements in service delivery in response to suggestions, compliments and complaints rather than apportioning blame among staff.
Ensure that patients are aware of how to make a suggestion or complaint or pass on a compliment.
Encourage staff and pharmacists to listen and talk with those who have a complaint or compliment.
You can contact us by post, email or telephone on:
Unit 89, Shelton Enterprise Centre, Bedford Street, Stoke-on-Trent, ST1 4PZ